Aisha Fatoba

Directed a comprehensive company website rebranding, including visual identity, UX/UI, and content strategy. Led end-to-end launches for 10 tech products and produced 2D/3D-driven product videos, contributing to lead generation and customer acquisition.

Managed social media across five platforms and increased engagement rates by 30% through visually compelling content. Planned campaigns using analytics to improve visibility and executed targeted advertising to drive website traffic and high-quality leads.

Managed four social platforms, maintaining brand messaging and increasing engagement rates by 30% through visually compelling content and optimized posting schedules. Coordinated 20+ influencer collaborations and planned editorial calendars, performance analysis, and market-trend-based content to support growth.

Built a loyal following of 1,000+ by delivering valuable content and using data-driven posting schedules based on platform analytics and audience behavior. Coordinated 10+ influencer partnerships and created monthly content calendars for oil and gas and pharmaceutical clients, boosting engagement by 60%.

Handled customer inquiries, concerns, and feedback, resolving escalated complaints and maintaining high customer satisfaction and retention. Supervised day-to-day operations across Lagos and Abuja, trained and mentored 15 team members, and supported revenue growth through digital marketing and upselling.

Resolved an average of 30 customer service issues per day using company processes and policies, improving customer satisfaction through timely solutions. Trained and mentored team members, handled escalated complaints, supervised day-to-day operations, and managed high call volume while maintaining customer loyalty.

Grade: Second Class Upper Hons

B.A (Ed.) in Social Studies Education at the University of Ilorin, completed from 2014 to 2018.