Open to opportunities

Ignacio Dalia

@ignaciodalia

Message

Dedicated Virtual Assistant with strong organizational and communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a dedicated Virtual Assistant with a strong focus on delivering efficient and professional service. My experience spans various administrative tasks, client support, and multitasking in fast-paced environments. I pride myself on my organizational skills and my ability to communicate effectively, ensuring that all tasks are completed to the highest standard.

Throughout my career, I have worked with companies like Earworm Visions and Nextvas, where I honed my skills in data entry, project coordination, and customer service. I have successfully managed customer inquiries, resolved complaints, and provided effective solutions, all while maintaining a high level of professionalism. My adaptability and problem-solving skills have allowed me to thrive in diverse roles, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nextvas

Jun 2024 - Present (1 year)

Managed customer inquiries across multiple channels, resolving complaints and providing effective solutions. Processed orders, cancellations, and returns efficiently while providing accurate product information. Documented customer interactions and handled outbound/inbound communication, ensuring comprehensive support.

Customer Service Complaint Handling Order Processing Technical Support Communication CRM Systems Troubleshooting

Admin Assistant

Imagnify

Jan 2024 - Present (1 year 5 months)

Conducted research and analysis of viral content, providing insights for strategic planning. Screened and evaluated applicants, contributing to efficient hiring processes. Developed brand guidelines using Canva and organized digital assets, enhancing brand consistency and accessibility.

Research Project Management Canva Digital Asset Management Communication

VA-Personal Assistant

Earworm Visions

Feb 2023 - Present (2 years 4 months)

Managed data entry, record keeping, and file organization, ensuring accuracy and accessibility of critical information. Coordinated projects and maintained quality control, streamlining workflows and improving operational efficiency. Handled communications and managed email correspondence, fostering effective internal and external interactions.

Data Entry Project Coordination Quality Control Communication Records Management