kolade Tolulope
@koladetolulope
Organized virtual assistant and customer support specialist skilled in remote client engagement.
What I'm looking for
I am an organized and proactive virtual assistant and customer support specialist with hands-on experience managing client communications across WhatsApp, Instagram, and email. Trained through AIESEC and enriched by practical business ownership and an NYSC placement at Huawei, I consistently deliver prompt, professional responses, maintain accurate records, and support digital engagement to increase customer satisfaction.
I have supported scheduling, follow-ups, document preparation, online research, demo setups, and basic troubleshooting while completing certifications in Intelligent Collaboration and Enterprise Storage. I combine strong administrative, communication, and organizational skills with experience using Google Workspace, Microsoft Office, Canva, and remote collaboration tools to help teams run smoothly and clients stay engaged.
Experience
Work history, roles, and key accomplishments
Business Owner
Self Employed
Jan 2022 - Present (4 years 1 month)
Managed customer interactions via WhatsApp, Instagram, and email, handled orders/bookings, resolved customer issues, and drove social media engagement to build brand awareness and maintain accurate records.
Virtual Assistant
AIESEC
Completed virtual assistant training and supported practice projects by managing email handling, document preparation, research, data entry, and team coordination to improve operational efficiency.
Customer Support Specialist
Provided customer engagement, conducted smart board training and site surveys, delivered demos at events, assisted troubleshooting, and maintained technical documentation to improve product adoption.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Industrial Chemistry
2019 - 2024
Completed a Bachelor of Science in Industrial Chemistry from 2019 to 2024, focusing on chemical principles and laboratory practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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