Armine Buduryan

I am an experienced customer care professional with a strong background in communication, quality assurance, and training. Currently, I serve as an Assistant to the Director at BIVAC Armenia, where I manage internal and external communication, streamline reporting processes, and oversee office operations. My role emphasizes fostering a productive work environment while supporting HR and procurement functions.

Previously, I worked as an After-Sales Care Consultant and Content Creation Specialist at MaskEX Global, where I developed engaging content for social media and conducted product presentations for global clients. My experience as an Account Manager at Hybrid Interaction allowed me to optimize CRM segmentation and enhance customer engagement strategies, significantly improving retention rates among VIP clients.

With a Master's Degree in Psychology, I bring a unique perspective to customer care and team management. I have a proven track record in training and coaching customer care teams, ensuring consistent service quality, and developing internal communication strategies. My commitment to continuous improvement and problem-solving drives my success in enhancing customer experiences.