Open to opportunities

Sona Harutyunyan

@sonaharutyunyan

Customer Success and operations professional with 9+ years helping customers, coordinating teams, and improving service quality.

Armenia

Message

What I'm looking for

I’m looking for a Customer Success opportunity where I can keep helping customers, respond quickly, and improve service quality. I want to contribute to a collaborative team and build trust through practical problem-solving.

I have worked in customer-facing and operations roles for more than nine years across logistics, hospitality, administration, and retail. No matter the industry, my work has always involved supporting customers, solving day-to-day problems, coordinating with different teams, and making sure things run smoothly.

I enjoy working with people, building trust, and finding practical solutions, especially by following up on open requests, collecting customer feedback, and using it to improve service quality. I adapt quickly, stay organized, and work well in busy environments where priorities change throughout the day—bringing a collaborative, customer-first approach to every team.

Experience

Work history, roles, and key accomplishments

Current

Logistics Coordinator

Current

Logistics LLC

Nov 2025 - Present (9 months)

Coordinated deliveries and managed daily operational tasks, including documentation and issue resolution. Prepared operational reports and supported schedule maintenance.

Logistics Coordination Delivery Coordination Documentation Operational Reporting Issue Resolution Scheduling

Executive Manager

Myata Lounge

Nov 2025 - May 2026 (6 months)

Provided executive-level management support for Myata Lounge.

Customer Success Executive

Moon Stores Trading LLC

Mar 2025 - Nov 2025 (8 months)

Supported customers throughout their experience by answering questions and resolving issues across departments. Followed up on open requests and collected customer feedback to share with the team.

Customer Success Customer Support Issue Resolution Cross Functional Collaboration Follow up Customer Feedback

Hostess

FIVE LUXE JBR

Nov 2024 - Jan 2025 (2 months)

Welcomed guests, managed reservations, and supported restaurant teams to deliver excellent service. Responded to guest requests professionally.

Hospitality Guest Relations Reservations Management Service Delivery

Operations Manager

Myata Lounge

Dec 2022 - Nov 2023 (11 months)

Managed daily operations in a busy customer-facing environment and supported a team of service staff. Trained new employees and resolved customer concerns while working with management to improve daily operations.

Operations Management Team Leadership Service standards Process Improvement

Logistics Manager

ALEXIM LLC

Oct 2018 - May 2023 (4 years 7 months)

Managed transportation and logistics activities while coordinating supplier communication. Supported planning and daily operations and maintained documentation and workflow.

Transportation And Logistics Management Supplier Communication Logistics Planning Operations Coordination Documentation Workflow Management

Assistant Director

BDC Partners LLC

May 2020 - Sep 2021 (1 year 4 months)

Supported management with planning, documentation, and internal communication. Coordinated schedules, meetings, administrative tasks, and assisted with cross-department project coordination.

Administrative Support Planning Documentation Internal Communications Scheduling Meeting Coordination Admin Tasks Project Coordination