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Arusyak Dadiyan

@arusyakdadiyan

Message

Account Manager skilled in customer success, project management, and cross-cultural communication.

Armenia

Message

What I'm looking for

I seek a role where I can manage client relationships, lead projects or teams, and apply content and multilingual communication to drive customer success.

I am an Account Manager with experience driving customer success, project management, and team leadership across tech and media organizations. I have led account and content teams at I X-TECH / ARLOOPA, managed web and social content for 1in.am, and worked in content/translation roles earlier in my career.

My strengths include negotiation, communication, creative problem solving, and building strong client relationships. I combine multilingual fluency (Armenian, English, Russian, Spanish) with hands-on experience in customer success, front-desk/medical interpretation, and digital content management to deliver measurable value.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

I X-Tech LLC / Arloopa

May 2022 - Present (3 years 8 months)

Managing client relationships and driving customer success for I X-Tech LLC / Arloopa since 2022, improving retention through proactive communication and negotiated solutions.

Account Management Customer Success Communication Negotiation Project Management Team Leadership Creative Thinking

Customer Success Manager

I X-Tech LLC / Arloopa

May 2021 - May 2022 (1 year)

Owned customer success processes from May 2021 to May 2022, improving onboarding and retention through cross-functional coordination and client-focused solutions.

Customer Success Onboarding Communication Teamwork Problem Solving Customer Retention Project Management

Web Content Manager

1in.am News & Analyses

Jun 2016 - May 2021 (4 years 11 months)

Managed web content and social media from June 2016 to May 2021, increasing audience engagement through editorial planning and content optimization.

Content Management Social Media SEO Analytics Teamwork Creative Thinking

Front Desk Administrator

Dilijan Medical Center

Aug 2014 - Mar 2018 (3 years 7 months)

Handled front desk operations and medical interpretation from August 2014 to March 2018, improving patient communication and administrative efficiency.

Reception Medical Interpretation Customer Service Administrative Support Communication Teamwork