Looking for a job

Sonny Wieland

@sonnywieland

I coordinate operations, pipelines, vendors, and client relationships across remote, field-service, and high-volume environments.

United States

Message

What I'm looking for

Customer Success & Provider Engagement pro with 15+ years building trust and resolving issues with clients, contractors, and partners. Law enforcement background in de-escalation; 4 years full-time RV travel gave me field-service insight. Seeking fully remote CS, account management, or provider engagement roles, Central/Eastern hours, location-free preferred. Available now.

I've directed operations for Dimensional Roofing & Diagnostics, coordinating a 5-person crew and roughly $3M in annual work across concurrent jobs. I served as the main escalation point for contractors and customers, exceeded monthly targets by 15% or more, and produced estimates and diagnostics reports in Xactimate.

I also co-founded and ran Atomic Sheet Metal, managing fabrication, production, delivery, fulfillment, contractor requests, inventory, and a 3-person shop crew. In remote roles at First Gen Leads, SUURV Technologies, and KPI Analytics, I've managed active pipelines, outreach, documentation, scheduling, follow-up, and cross-functional coordination.

My law enforcement background shaped how I listen, de-escalate, document accurately, and earn trust in sensitive situations. I'm comfortable keeping high-volume work organized and moving across clients, partners, vendors, and internal teams.

Experience

Work history, roles, and key accomplishments

Client Engagement & Pipeline Coordinator

First Gen Leads

Oct 2021 - Jan 2024 (2 years 3 months)

Owned a live pipeline of 120–150 active records daily, running outreach, follow-up, and escalation. Built documentation, templates, and workflows to keep the team aligned and execute consistently.

Salesforce Google Workspace Excel Sheets Slack Pipeline Management Client Engagement Remote Collaboration

Business Development Manager

SUURV Technologies

Mar 2021 - Oct 2021 (7 months)

Made cold outbound contact with mid-market executives, building rapport and routing qualified opportunities. Coordinated executive-level meetings and tracked activity to provide pipeline visibility.

Cold Calling Outbound Sales Salesforce Google Workspace Excel Sheets Slack Executive Communication Pipeline Tracking

Marketing & Account Support

KPI Analytics

Apr 2018 - Mar 2020 (1 year 11 months)

Supported managers and client-facing teams on daily account and relationship matters. Coordinated information flow between internal teams and resolved issues proactively to keep clients satisfied.

client support Account Management Google Workspace Excel Sheets Slack Cross functional Coordination

Co-Owner & General Manager

Atomic Sheet Metal

Jan 2015 - Oct 2017 (2 years 9 months)

Co-founded and ran a metal panel shop supplying custom panels, hardware, and raw materials. Managed a 3-person shop crew across daily fabrication, production, delivery, and order fulfillment.

Business Management Fabrication Inventory Management Client Relations Team Leadership Logistics

Director of Operations

Dimensional Roofing & Diagnostics

Jan 2014 - Oct 2017 (3 years 9 months)

Led daily operations for a 5-person crew and a roughly $3M annual book of work, coordinating timelines, resources, and partners. Served as main point of contact for contractors and customers, resolving sensitive issues with discretion.

Operations Management Xactimate contractor coordination Client Relations Team Leadership Scheduling Budget Management

Police Officer

Pflugerville Police Department

Sep 2007 - Mar 2013 (5 years 6 months)

First responder and trusted point of contact in tense, time-sensitive situations. De-escalated heated encounters and documented incidents accurately while maintaining policy and procedural compliance.

De escalation Active Listening Documentation Community Relations Law Enforcement Conflict Resolution