Open to opportunities

Oliver DuBose

@oliverdubose

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Customer Success & Operations professional improving client onboarding, workflows, and end-to-end service delivery.

United States

Message

What I'm looking for

I’m looking for a Customer Success/Operations role where I can own onboarding through resolution, streamline workflows, and improve client outcomes through data, cross-functional collaboration, and clear communication.

I’m an operations and customer experience professional focused on improving workflows, managing client relationships, and supporting end-to-end service delivery. I build clarity and momentum across the customer lifecycle—from onboarding through resolution—by keeping communication timely and actionable.

In my current role as a Legal Operations & Client Services Coordinator, I serve as a primary point of contact for client inquiries, strengthening responsiveness and issue resolution. I also manage billing, invoicing, and trust accounting with strict accuracy and compliance standards, while improving internal workflows for client communication and financial tracking.

Earlier, I delivered cross-functional results as a Business Development & Operations Consultant, supporting product rollout and client onboarding for airline technology solutions. I built CRM workflows and reporting dashboards to track engagement and follow-ups, and I coordinated across Product, Sales, and Operations to improve implementation timelines and client experience.

I’ve also led teams and projects, including managing a 21-person operation as a General Manager and reducing operating expenses by 9% through labor, inventory, and process optimization. From multi-city festival operations to regional sales leadership, I consistently align people, processes, and logistics to improve performance, retention, and execution quality.

Experience

Work history, roles, and key accomplishments

Current

Legal Operations Coordinator

Current

DuBose Legal Group

Dec 2025 - Present (5 months)

Supported the full client lifecycle from onboarding through case resolution, ensuring clear and timely communication. Served as primary point of contact, and managed billing, invoicing, and trust accounting with strict accuracy and compliance standards.

Billing and Invoicing Workflow Improvement Client Onboarding Issue Resolution Trust Accounting Case Coordination Workflow improvement Compliance Client Communication

Business Development Consultant

Letronics

Aug 2025 - Dec 2025 (4 months)

Supported product rollout and client onboarding for airline technology solutions. Built CRM workflows and reporting dashboards, coordinating with Product, Sales, and Operations to improve implementation timelines and client experience.

Product rollout support CRM workflows Client engagement tracking Implementation timeline management Reporting Dashboards Business Development Client Onboarding Cross functional Coordination Cross functional coordination

General Manager

Flavorhook / Neighborhood Services

Aug 2024 - Sep 2025 (1 year 1 month)

Led daily operations for a 21-person team to improve service consistency and team performance. Reduced operating expenses by 9% through labor, inventory, and process optimization, and implemented training programs to improve employee performance and retention.

Daily operations management Expense reduction Service consistency Process Optimization Training Program Design Team Leadership Inventory Management Employee Retention Labor Optimization

Sales Representative

Inogen

Apr 2021 - Dec 2023 (2 years 8 months)

Managed a high-volume customer pipeline with strong CRM accuracy and documentation. Provided consultative customer support and partnered with logistics and finance teams to reduce fulfillment delays and improve service delivery.

High volume sales pipeline CRM documentation Sales follow ups Fulfillment optimization Customer Support Consultative Selling Logistics Collaboration Cross functional Coordination

Regional Sales Manager

Ranch Rider Spirits Co.

Jan 2020 - Jan 2021 (1 year)

Managed distributor relationships across Texas, New Mexico, Oklahoma, and Arkansas while developing regional execution strategies. Built territory reporting systems to improve visibility and performance tracking, and launched retail activation programs.

Sales Execution Account Management Stakeholder Coordination Performance Tracking Distributor relationship management Regional sales strategy Retail activation Territory reporting Stakeholder coordination

Project Manager

Untapped Music Festival

Jan 2012 - Jan 2015 (3 years)

Managed multi-city festivals with 5K–10K attendees, overseeing logistics, vendors, and onsite operations. Coordinated sponsorships, contracts, and staffing across multiple locations while ensuring consistent execution and budget control.