Sonallita Patro
@sonallitapatro
Customer care executive with experience at Team Ultima and Justdial Limited, handling customer queries and converting sales leads.
IndiaWhat I'm looking for
At Team Ultima, I responded to customer inquiries, shared accurate information, and documented requests and resolutions in the CRM system.
At Justdial Limited, I called prospective customers, presented products and services, and converted potential leads into sales.
At Connect Business Solution Private Limited, I gathered post-sales customer feedback and shared reports to support service improvements. I’m seeking a challenging position where I can use my skills, gain experience, and contribute to a company’s growth.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Team Ultima
May 2022 - Jan 2023 (8 months)
Responded to customer inquiries promptly and professionally while meeting service level objectives. Documented customer interactions and resolutions in the CRM system and collaborated with internal teams for timely issue resolution.
Tele Marketing Executive
Justdial Limited
Nov 2020 - May 2022 (1 year 6 months)
Conducted outbound calls to prospective customers using cold and warm leads, educated them on business growth strategies, and converted leads into sales by addressing concerns and demonstrating value propositions.
Customer Care Executive
Connect Business Solution Private Limited
Mar 2018 - Feb 2020 (1 year 11 months)
Conducted outbound calls to assess customer satisfaction in post-sales support, gathered feedback, and analyzed responses to identify areas for improvement. Prepared feedback reports and collaborated with internal teams to enhance service delivery.
Education
Degrees, certifications, and relevant coursework
RN College, Berhampur University
Bachelor of Arts, Arts
Bachelor of Arts degree from RN College, Berhampur University, completed in 2010.
RN College, Berhampur
12th/Intermediate, General
Completed 12th/Intermediate from RN College, Berhampur in 2007.
RN Girls High School, Berhampur
High School, General
Completed schooling from RN Girls High School, Berhampur under BSE Board in 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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