Sanjul Jain
@sanjuljain
Marketing and IT MBA graduate who analyzed Teleperformance customer data to identify trends and recommend service improvements.
IndiaWhat I'm looking for
At Teleperformance Global Services Private Limited, I resolved customer inquiries and complaints as a Customer Care Executive, maintaining a 100% quality score and earning incentive rewards for exceeding performance targets.
I also analyzed customer data from Teleperformance to identify trends and recommend customer service improvements. In a project for a local Mining Consultancy start up business, I helped develop a marketing strategy that resulted in a 50% increase in brand awareness and engagement.
Experience
Work history, roles, and key accomplishments
Customer Care Executive
Teleperformance Global Services Private Limited
Jan 2023 - Sep 2023 (8 months)
Consistently maintained a 100% quality score on customer interactions, exceeding company expectations. Successfully resolved customer inquiries and complaints, resulting in a high customer satisfaction rate.
Education
Degrees, certifications, and relevant coursework
Syna International College of Management Science
Master of Business Administration (MBA), Marketing & IT
Pursued an MBA with a specialization in Marketing and IT, expected to complete in 2025.
Katni Arts and Commerce College
Bachelor of Commerce (B.Com), Taxation
Completed a Bachelor of Commerce with a focus on Taxation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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