Sona C

I’m an organized, detail-oriented customer service and administrative operations professional with 2+ years of experience across the UAE and India. I handle high-volume customer queries while delivering accurate, timely resolutions in KPI-driven environments. With IELTS Band 8 (English C1) and a B.Tech. in Computer Science and Engineering, I bring strong communication, problem-solving, and technical skills.

In my current role as Associate - Customer Services, I manage customer cases in internal support systems, documenting interactions, actions taken, and case outcomes with confidentiality and accuracy. I investigate service-related issues, resolve what I can through standard processes, and escalate complex cases to the relevant teams to support follow-up and closure.

Previously, as a Guest Relations Executive at Phoenix Hospital LLC, I supported patients with queries, appointments, billing, payments, and insurance documentation/approvals. I coordinated across medical, billing, and insurance departments to resolve issues, maintained accurate patient and service records discreetly, and ensured smooth service delivery in a fast-paced setting.