At Genpact, I handled customer queries and resolved technical and account-related concerns. I also assisted with server, website, and email renewals and account setup.
I supported data collection for account recovery and compliance processes, and reported process gaps while supporting continuous improvement initiatives.
At Al Balagh Academy, I handled customer interactions and inquiries and supported administrative coordination and daily communication tasks.
With Europe Assistance India, I handled inbound and outbound customer calls across India, providing information and issue resolution while maintaining call quality and documentation standards.
