Md samad Pasha
@mdsamadpasha
Customer Service Executive with 11+ years delivering exceptional omnichannel support and team leadership.
IndiaWhat I'm looking for
I am a results-driven Customer Service Executive with 11+ years of international and domestic experience across healthcare, government, and real estate sectors, fluent in English, Hindi, Urdu, Telugu and with Arabic working knowledge.
I have led front-line teams, supervised operations, and managed omnichannel customer support (phone, email, chat, social media), achieving sustained CSAT ratings around 95-96% and strong first-contact resolution metrics.
I excel at process improvement, training staff, handling escalations, and administrative coordination; I am open to immediate relocation to the UAE/GCC and available for shift-based, customer-facing roles.
Experience
Work history, roles, and key accomplishments
Customer Service Supervisor
Sri Raksha Hospital
Dec 2023 - Sep 2025 (1 year 9 months)
Supervised a team of 8 handling 200+ daily patient inquiries across phone, chat and social media, maintaining a 96% CSAT and achieving 85% first-contact resolution while reducing escalations by 40%.
Personal Assistant
Ministry of Defence - Civil Engineer Department
Mar 2016 - Jul 2023 (7 years 4 months)
Provided administrative and liaison support to senior engineering management across GCC projects, managing 50+ daily communications, translation (English-Arabic), and logistics while improving departmental efficiency by 25%.
Customer Service Assistant
MSK & Co.
Mar 2014 - Jan 2016 (1 year 10 months)
Delivered front-line service to 80+ daily clients and maintained a CRM of 500+ clients with 98% data accuracy, achieving 80% first-contact resolution and increasing client engagement by 30%.
Education
Degrees, certifications, and relevant coursework
Board of Intermediate Education, Hyderabad
Intermediate (10+2), General / Higher Secondary
Grade: 74.7%
Completed Intermediate (10+2) with 74.7% under the Board of Intermediate Education, Hyderabad.
Board of Secondary Education, Andhra Pradesh
Secondary School Certificate (SSC), Secondary Education
Grade: 69.8%
Completed Secondary School Certificate (SSC) with 69.8% under the Board of Secondary Education, Andhra Pradesh.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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