Feyishara Olakunle

I’m a results-oriented Customer Support Professional with over two years of hands-on experience delivering responsive client service, technical support, and issue resolution in fast-paced environments. I bring a customer-first mindset, strong communication, and problem-solving ability to every interaction.

In my current role as a Customer Support Agent, I deliver responsive support via CRM platform, live chat, and call handling, consistently resolving client issues within established SLAs. I investigate and resolve customer concerns end-to-end, escalate complex technical cases to the right teams, and maintain updated CRM interaction records to support data-driven service improvements. I also conduct proactive follow-up communication to confirm resolutions and improve customer satisfaction.

Previously, at IBS Golden Investment Company Limited, I provided tailored financial solutions through needs assessment, handled inquiries via phone and email, and managed after-sales support by addressing concerns and facilitating smooth service transitions. I also handled feedback by logging, categorizing, and routing it to appropriate departments, and I began building my foundation through an Audit Intern role reviewing invoices, receipts, and financial records while supporting audit summaries. I’m committed to continuous professional development through certifications and to contributing positively to team and organizational goals.