At AIICO Insurance Plc, I responded to customer enquiries about insurance products, policies, applications, and requirements. I explained policy information and guided customers through documentation and next steps.
I followed up on outstanding enquiries and requests, maintained accurate customer records, and supported sales by identifying customer needs and explaining suitable insurance solutions.
At Primark Supermarket & Stores, I assisted customers with product enquiries, purchases, returns, and exchanges. I handled complaints, resolved issues where possible, and escalated matters when needed.
