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Angelique Yewande

@angeliqueyewande

Customer service professional with over 4 years of experience.

Nigeria
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with over four years of hands-on experience in resolving customer issues and managing service processes across various sectors, including finance, e-commerce, and health. My journey has equipped me with the ability to communicate effectively and handle difficult customers with empathy, ensuring a positive client experience.

In my current role as a Customer Service Representative at Prime Agency, I respond to inquiries via phone and email, maintaining a helpful and professional attitude. I excel in resolving issues efficiently while building rapport with customers. My previous experiences as a Sales Executive and Customer Support Representative have further honed my skills in team collaboration, training, and service documentation. I am eager to contribute my strong problem-solving skills and commitment to service excellence to a dynamic team.

Experience

Work history, roles, and key accomplishments

JL

Sales Executive / Team Lead

Jimo Limited

Jan 2022 - Dec 2023 (1 year 11 months)

Managed customer interaction during live-stream sales sessions. Trained and supervised new staff to improve service delivery. Addressed customer concerns and guided clients through the ordering process.

Education

Degrees, certifications, and relevant coursework

LU

Lagos State University

Bachelor of Science, Health Education

Completed a Bachelor of Science in Health Education. Acquired knowledge and skills in health-related fields.

Tech stack

Software and tools used professionally

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Angelique Yewande - Customer Service Representative - Prime Agency | Himalayas