Angelique Yewande
@angeliqueyewande
Customer service professional with over 4 years of experience.
What I'm looking for
I am a dedicated customer service professional with over four years of hands-on experience in resolving customer issues and managing service processes across various sectors, including finance, e-commerce, and health. My journey has equipped me with the ability to communicate effectively and handle difficult customers with empathy, ensuring a positive client experience.
In my current role as a Customer Service Representative at Prime Agency, I respond to inquiries via phone and email, maintaining a helpful and professional attitude. I excel in resolving issues efficiently while building rapport with customers. My previous experiences as a Sales Executive and Customer Support Representative have further honed my skills in team collaboration, training, and service documentation. I am eager to contribute my strong problem-solving skills and commitment to service excellence to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Prime Agency
Dec 2024 - Present (1 year)
Responded to customer inquiries via phone and email with a helpful and professional attitude. Resolved issues efficiently while maintaining empathy and positive rapport. Recorded and managed customer interactions accurately.
Sales Executive / Team Lead
Jimo Limited
Jan 2022 - Dec 2023 (1 year 11 months)
Managed customer interaction during live-stream sales sessions. Trained and supervised new staff to improve service delivery. Addressed customer concerns and guided clients through the ordering process.
Customer Service Partner / Field Sales Executive
Nomba Microfinance
Jan 2021 - Dec 2022 (1 year 11 months)
Activated financial products (POS) and supported clients post-sale. Managed service-related inquiries and technical support. Booked appointments and resolved onboarding issues.
Customer Support Representative
Aladdin Microfinance
Jan 2019 - Dec 2020 (1 year 11 months)
Guided users through app setup and troubleshooting. Reached out to inactive users to boost engagement. Delivered timely updates and support via SMS and social media.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Health Education
Completed a Bachelor of Science in Health Education. Acquired knowledge and skills in health-related fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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