SOLOMON UGOCHUKWU EZE

I am an entry-level fintech operations and customer support professional with over three years of hands-on experience in digital payment processing, transaction reconciliation, payment failure resolution, KYC/AML support, and fraud risk detection. I combine a detail-oriented operational mindset with practical experience using ticketing tools like Zendesk and Freshdesk to deliver accurate settlements and rapid problem resolution.

I have a track record of reducing escalations and unresolved payment discrepancies by independently resolving first-level technical and payment issues, maintaining clean transaction logs, and proactively following up on investigations. My work spans high-volume support environments where I applied conflict resolution techniques, documented cases thoroughly, and upheld customer data confidentiality.

Currently pursuing a B.Sc. in Computer Science, I am eager to bring my payment operations, compliance awareness, and customer-centric approach to a remote fintech team focused on efficient payments, risk management, and excellent customer experience.