Open to opportunities

Prosper Okwara

@prosperokwara

Message

I am a Customer Support Specialist with 5+ years in fintech and payments, resolving issues and improving experience.

Nigeria

Message

What I'm looking for

I seek a fast-paced role in fintech/payments where I can resolve complex payment issues, improve customer experience, work cross-functionally, and grow into leadership while strengthening fraud prevention and processes.

I am a passionate, detail-oriented Customer Support Specialist with 5+ years of experience in fintech, payments, and logistics, supporting over 500,000 businesses. I have a strong track record resolving payment issues, monitoring transactions for fraud, and maintaining compliance while delivering empathetic, solution-focused service.

I excel in fast-paced, cross-functional environments where I onboard and train partners, manage escalations, and optimize processes using CRM systems like Zendesk, HubSpot, and Salesforce. I take pride in clear communication, accurate record keeping, and contributing actionable feedback to improve products and operations.

Experience

Work history, roles, and key accomplishments

Current

Office Operation Support Specialist

Current

Uber

Oct 2023 - Present (1 year 11 months)

Assisted drivers and delivery partners at Uber Greenlight Hub with account setup, documentation, payment and app issue resolution, and monitored transactions to prevent fraud and protect accounts.

Customer Support Payments Operations CRM Escalation Management Data Entry Multichannel Support

L2 Customer Support Specialist

Kuda Technologies

Jun 2021 - Oct 2023 (2 years 4 months)

Handled escalations and complex payment and technical issues for Kuda customers, conducted internal training, and monitored transactions to detect and prevent fraudulent activity while improving resolution quality.

Technical Support Payments Operations Fraud Detection Escalation Management Root Cause Analysis Cross Functional Collaboration

CBT Center Technician

Joint Admission and Matriculation Board

Mar 2020 - May 2021 (1 year 2 months)

Installed, configured, and maintained exam computer systems and LAN infrastructure, configured SEB clients and servers, implemented redundancy to prevent downtime, and generated run reports to ensure smooth exam delivery.

System Implementation SEB (Safe Exam Browser)Troubleshooting Reporting