Open to opportunities

Adedayo Jenyo

@adedayojenyo

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Dedicated customer service professional with expertise in payment operations.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a resourceful and dedicated Customer Support professional with four years of proven expertise in customer care and payment operations, particularly within the fintech, payments, and logistics sectors. My passion lies in delivering top-tier service, resolving payment-related concerns, and ensuring compliance with industry regulations. I thrive in fast-paced, team-centric environments, having served over 400,000 business clients.

In my current role as a Level 2 Customer Support Specialist at PalmPay, I manage escalated cases and provide in-depth technical support to users facing challenges with our digital banking platforms. I lead internal training sessions to enhance our team's understanding of best practices and maintain thorough records of customer interactions. My proactive approach to problem-solving and commitment to user satisfaction have consistently strengthened client loyalty and trust.

Experience

Work history, roles, and key accomplishments

Current

Level 2 Customer Support Specialist

Current

PalmPay

Sep 2022 - Present (2 years 10 months)

Managed escalated cases to the technical team, overseeing the resolution of complex customer issues within the PalmPay ecosystem. Provided in-depth technical support to users experiencing challenges with PalmPay’s digital banking platforms and applications.

Technical Support CRM Tools Fraud Detection Transaction Monitoring

Level 1 Customer Support Specialist

Farmforte

Jun 2021 - Sep 2022 (1 year 3 months)

Delivered first-contact issue resolution for customer inquiries and complaints through multiple channels: phone, email, and chat. Actively engaged with clients to understand requirements and suggest appropriate service solutions.

Product Knowledge Troubleshooting Quality Assurance

Payment Operations Support Specialist

Jumia

Mar 2020 - May 2021 (1 year 2 months)

Established safeguards to detect and prevent fraudulent transactions. Oversaw end-to-end payment processing, ensuring adherence to internal protocols.

Fraud Prevention Payment Processing SOPs Client Communication

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology

Bachelor of Technology (Hons.), Pure and Applied Chemistry

Studied Pure and Applied Chemistry at Ladoke Akintola University of Technology. Gained foundational knowledge in chemical principles and their applications.