Jumoke Balogun
@jumokebalogun
I’m a Payment Operations Manager who improves merchant onboarding, billing, settlements, and disputes across cross-functional teams.
NigeriaWhat I'm looking for
I’m a Payment Operations Manager with experience supporting merchants within the SaaS and payments industry. I focus on building dependable payment operations that help merchants onboard smoothly and keep their accounts performing reliably.
At Finix, I support SMB and ISV merchants throughout onboarding, payment operations, and POS device integration. I investigate merchant concerns related to settlements, billing, chargebacks, and payment processing, coordinating resolutions across underwriting, engineering, finance, and internal support teams while escalating fraud or compliance risks when necessary.
Before that, I served as an AI Operations Analyst for customer-facing products, where I maintained quality and accuracy standards and operated within strict SLA requirements. I investigated operational issues and resolved escalated cases with careful attention to detail to protect product reliability and trust.
I also bring customer support experience from Meta, helping customers across digital support channels with clear communication and timely resolution. I’m driven by process improvement, stakeholder management, and cross-functional collaboration—so teams can reduce operational friction and deliver excellent merchant and customer experiences.
Experience
Work history, roles, and key accomplishments
Support SMB and ISV merchants with onboarding, payment operations, and POS device integration while partnering with underwriting, engineering, finance, and support to ensure timely account setup. Investigate merchant issues related to settlements, billing, chargebacks, and payment processing and help improve internal workflows through process optimization.
Supported AI operations for customer-facing products while maintaining quality and accuracy standards. Investigated operational issues, resolved escalated cases within strict SLAs, and reviewed and processed tasks to ensure product reliability and trust.
Customer Support Specialist
Meta
Mar 2024 - May 2024 (2 months)
Assisted customers across multiple digital support channels by resolving inquiries efficiently and professionally. Escalated complex cases appropriately while maintaining high service quality standards in a fast-paced support environment.
Admin Assistant
Magic & Maah LTD
Jan 2022 - Jan 2023 (1 year)
Coordinated administrative activities including client communications, scheduling, and operational record management. Assisted with documentation and billing support and helped improve workflow efficiency through organized record keeping and communication.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Science, Early Childhood Education
Completed a B.Sc. in Early Childhood Education at the University of Lagos.
Certificate, Project Management
Completed a Google Project Management certificate.
Zendesk
Certification, Zendesk Support, Talk & Messaging
Completed Zendesk Support, Talk & Messaging certification.
EF SET
Certificate, English Language Proficiency (EF SET)
Earned an EF SET English proficiency certificate.
British Council
Certificate, English Language Proficiency
Earned a British Council English certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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