Open to opportunities

Deborah Takure

@deborahtakure

Fintech operations professional specializing in POS support, merchant onboarding, dispute resolution, and compliant transaction reconciliation.

Nigeria

Message

What I'm looking for

I’m looking for a fintech/banking operations role where I can own POS and payment support end-to-end—driving SLA performance, handling disputes and reconciliations, and supporting compliant merchant onboarding with strong cross-functional collaboration.

I’m a results-driven fintech operations professional with over 4 years of experience in banking and payment services. I specialize in POS operations, merchant support, transaction reconciliation, dispute resolution, settlement processing, refunds, and compliance procedures—always with SLA-focused turnaround and accurate outcomes.

At United Bank for Africa (UBA), I investigate and resolve POS and card transaction disputes, monitor failed/reversed/disputed transactions to support merchant settlement, and liaise with payment processors and internal operations teams to facilitate timely fund reversals. I also generate Excel reports to analyze transaction trends and operational performance, while escalating complex cases to reduce service delays and improve merchant satisfaction.

Experience

Work history, roles, and key accomplishments

Current

POS Support Officer

Current

United Bank for Africa

Oct 2021 - Present (4 years 7 months)

Investigate and resolve POS and card transaction disputes in line with SLA requirements while monitoring failed, reversed, and disputed transactions to support accurate merchant settlement. Liaise with payment processors for timely fund reversals, process refunds with internal controls, and generate Excel reports to track transaction trends and operational performance.

POS Operation POS Operations Transaction Monitoring Dispute Resolution Refund Tracking SLA Management Excel reporting Operational Controls

Credit Control Officer

Homeyfun Foods Ltd

May 2021 - Oct 2021 (5 months)

Perform daily reconciliation of customer payments against sales records, identify discrepancies, and ensure timely resolution. Maintain accurate financial documentation and reporting to support operational record integrity.

Sales Records Reconciliation Financial Reporting Documentation Control Microsoft Excel

Relationship Officer

Crossover Microfinance Bank (PRRWEI)

Mar 2021 - May 2021 (2 months)

Support customer onboarding and account opening by reviewing submitted documentation and verifying information against compliance requirements. Handle account-related inquiries and maintain strong client relationships to improve onboarding experience.

Customer Onboarding Support & Compliance Data Validation Customer Relationship Management inquiry handling