Soledad User
@soledaduser
I resolve complex Shopify customer issues, strengthen retention, and guide clients toward meaningful goals.
SpainWhat I'm looking for
I've spent seven years supporting e-commerce and SaaS customers at Shopify, resolving complex issues, improving adoption, and protecting merchant retention in English and Spanish.
As a Shopify Support Specialist, I managed 30+ Zendesk tickets daily, reproduced technical errors, documented escalations with logs and impact, and optimized internal workflows. I was recognized for productivity and quality, led knowledge-sharing sessions, and became a team reference.
Earlier at Shopify, I supported high-volume global merchants, created help documentation, collaborated across time zones, and advised new merchants on high-complexity phone cases. I also authored an educational dropshipping article for the official Oberlo / Shopify blog.
Alongside customer success work, I coach more than 30 clients through structured goal-oriented programs and have delivered Hatha Yoga and meditation programs. My international experience in Ireland has strengthened my multicultural perspective, active listening, and ability to build high-trust relationships.
Experience
Work history, roles, and key accomplishments
Personal Development and Goal-Oriented Coach
Independent
Sep 2025 - Present (1 year)
Managed a portfolio of over 30 clients through structured 8-session programs, designing action plans for personal and professional goals. Utilized active listening and conflict-resolution tools to build high-trust relationships and ensure service continuity.
Managed 30+ daily tickets via Zendesk with high satisfaction, diagnosing complex technical errors and providing tailored solutions. Optimized workflows, documented escalations, and facilitated knowledge-sharing sessions as a team reference.
Hatha Yoga & Integral Wellness Instructor
Independent Practice
Oct 2017 - Jan 2023 (5 years 3 months)
Designed and delivered group and private Hatha Yoga and meditation programs aimed at physical-mental balance and well-being.
Provided advanced support and account management in English and Spanish for high-volume global merchants, resolving complex issues. Created help documentation and collaborated with cross-functional teams to protect account retention.
Resolved 30+ daily high-complexity cases via phone, advising new merchants and achieving high CSAT ratings. Acted as Team Contact on an ad-hoc basis and authored an educational dropshipping article for the Oberlo/Shopify blog.
Managed international clients and outbound consultation calls for the Spanish-speaking market, exceeding monthly sales targets.
Voxpro - Marriott Customer Service Associate
Voxpro
Mar 2015 - Sep 2016 (1 year 6 months)
Managed international clients, reservations, and international phone support, ensuring tailored and efficient care under corporate quality standards.
Inside Sales Assistant
Massimo Dutti
Jan 2013 - Dec 2015 (2 years 11 months)
Handled direct sales, store operational management, incident resolution, cash counting, and training of new team members.
Education
Degrees, certifications, and relevant coursework
Jordi Segués
Training, Personal Branding and Social Media
2026 -
Currently enrolled in Personal Branding and Social Media training.
Latin Power House
Mentoring, Business Coaching
2021 -
Annual subscription with Claudia Sheppard, Business Coach, for ongoing business mentoring.
El método Rico
Master's, Finances and Investments
2025 -
Currently pursuing a Master's in Finances and Investments.
Kuestiona
Master's, Coaching
2025 - 2025
Completed a Master's in Coaching, focusing on coaching methodologies and practices.
Paritmukti
Certification, Yoga Instruction
2017 - 2017
Certified as a Hatha Yoga Instructor through a 500-hour teacher training program.
Enric Corbera Institute
Additional Training, Bioneuroemotion
2016 - 2016
Completed additional training in Bioneuroemotion.
University of Valencia
Bachelor's Degree, Tourism and Finance
2006 - 2012
Pursued a degree in Tourism and Finance, gaining knowledge in both fields.
Seville
Postgraduate Diploma, Tourism
2010 - 2010
Completed a postgraduate diploma as a Tourist Information Technician.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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