Wanda Sauerborn Stegnitz

I've delivered premium customer support for ALOHAS across English, Spanish, and German via email, live chat, WhatsApp, and social media. I turned inbound support tickets into revenue opportunities through product-led upselling and cross-selling, achieving sales conversion rates of up to 11%.

I manage complex international logistics, courier escalations, customs delays, cancellations, refunds, replacements, and chargeback disputes using Odoo, Loop, Shopify, and Gorgias. I also localized help-center content and response macros for Spanish-, English-, and German-speaking customers.

At ModSquad and Roksoll MT., I handled high-volume and VIP customer queues across gaming, streaming, renewable energy, and financial-risk contexts. My work included technical escalations, refunds, KYC and fraud-related investigations, outbound security checks, and cross-functional queue reduction.

I'm also a Precision Nutrition-certified Nutrition Coach and Postnatal Corrective Exercise Specialist, bringing relevant knowledge to premium health, fitness, and wellness brands. I've coached, mentored, and trained seven junior team members on luxury-service standards, policies, brand tone, and ticketing workflows.