Adrian Monroy
@adrianmonroy
Customer Success and Sales Operations professional who built FlowAI, an automated HubSpot lead qualification system.
SpainWhat I'm looking for
I built FlowAI as an independent Sales Ops / RevOps project, connecting a web form to HubSpot with Make. It automatically creates contacts and deals, and uses Google Gemini to score leads by priority.
I also built a HubSpot dashboard to track pipeline and conversion by stage, along with an automated welcome email for new leads.
At The Fitzwilliam Hotel, I was promoted from Assistant and Team Leader to Food & Beverage Supervisor. I coordinated teams of up to 15 staff, handled guest complaints and escalations, and reported operational KPIs to management.
At Leroy Merlin, I was the store’s #1 salesperson, with over €200,000 in sales in one year. I managed customer pipelines for high-value home projects and used cross-selling to grow average basket size.
Experience
Work history, roles, and key accomplishments
Food & Beverage Supervisor
The Fitzwilliam Hotel
Aug 2023 - May 2026 (2 years 9 months)
Coordinated teams of up to 15 staff, handled guest complaints, tracked operational KPIs, and onboarded new hires. Promoted from Assistant and Team Leader in 18 months.
Sales Advisor
Leroy Merlin
Dec 2018 - May 2023 (4 years 5 months)
Top salesperson in the store with over €200,000 in sales in one year. Managed customer pipeline for high-value home projects and acted as liaison between sales, logistics, and customer service.
Sales & Administrative Assistant
AgrupaPro
Apr 2021 - Sep 2021 (5 months)
Prepared quotations for property managers, coordinated contractors, managed customer database, and supported email marketing campaigns. Handled inbound calls and accounting tasks using SAGE50.
Education
Degrees, certifications, and relevant coursework
Google Analytics Certification, Analytics
2022 - 2022
Completed Google Analytics certification in 2022.
Digital Marketing Certification, Digital Marketing
2022 - 2022
Completed Digital Marketing and Google Analytics certifications in 2022.
Universidad Rey Juan Carlos
Double Degree, Tourism and Business Administration
Completed a double degree in Tourism and Business Administration in 2022.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Job categories
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