Open to opportunities

Solace Tetteh

@solacetetteh

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Customer-focused operations professional excelling in administration and client support.

Ghana

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What I'm looking for

I seek a client-focused operations or administrative role where I can apply CRM and record-keeping strengths, provide excellent service, and grow in a collaborative, reliable team environment.

I am a results-driven operations and customer service professional with hands-on experience in customer-facing roles, administration, and operational support. I prioritize clear communication, accurate record-keeping, and reliable service delivery.

In my role as partner/co-owner at a mobile money enterprise, I managed high-volume daily transactions, maintained reconciliation records, and coordinated communications between agents and customers to ensure timely, secure service.

I completed digital customer service training where I sharpened CRM, digital communication, and remote client-interaction skills, improving problem resolution and confidential record management. My national service and internship experience strengthened my administrative capabilities and process coordination in healthcare and municipal settings.

I bring adaptability, empathy, and strong multitasking skills to dynamic environments, and I am committed to contributing operational reliability and excellent client relationships to a team.

Experience

Work history, roles, and key accomplishments

Current

Partner / Co-owner

Current

Solijoe Mobile Money Enterprise

Jan 2020 - Present (6 years 1 month)

Managed and coordinated over 50 daily electronic money transactions, maintained detailed reconciliation records for financial accuracy and compliance, and facilitated communication between agents and customers to ensure high satisfaction.

Mobile Money Operations Customer Service Cash Handling Record keeping Communication Microsoft Office

Digital Customer Service Trainee

Generation Ghana

Nov 2025 - Dec 2025 (1 month)

Trained in client interaction, digital communication, and CRM software; built precise confidential record-keeping habits and resolved client issues promptly during remote service operations.

CRM Digital Communication client support Record keeping Remote Collaboration Problem Solving Microsoft Office

National Service Person

Achimota tion

Oct 2021 - Aug 2022 (10 months)

Performed administrative duties including document preparation and record maintenance, developed and distributed weekly schedules to improve personnel communication and assisted clients with documentation processes.

& Administration Scheduling document preparation Record keeping Communication

Intern

Ga-North Municipal Hospital

Oct 2020 - Dec 2020 (2 months)

Supported clinical documentation and client record-keeping to improve healthcare delivery and assisted in process coordination to streamline patient care unit operations.

Clinical Documentation Record keeping Patient Support Communication Microsoft Office

Shop Attendant

Multiaka Ventures

Jan 2015 - Dec 2017 (2 years 11 months)

Assisted customers, maintained transaction records to support inventory management and resupply, promoted products via social media to increase engagement and coordinated stock transportation and delivery schedules.

Customer Service Inventory Management Promotion Social Media Record keeping Logistics Coordination