Open to opportunities

Sola Botros

@solabotros

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Customer-focused sales and data professional with nearly 19 years of cross-industry experience.

Lebanon

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What I'm looking for

I seek a client-focused role where I can drive sales growth, improve customer satisfaction, lead teams, and apply data-driven decision-making in a collaborative, growth-oriented company.

I am an experienced and versatile professional with nearly 19 years of expertise across hospitality, finance, automotive, and services industries, focused on customer satisfaction, data management, and sales growth.

As a Cluster Sales Manager and business owner, I have a proven track record of meeting sales targets, identifying business opportunities, and developing high-performing teams while maintaining strong client relationships.

My background also includes financial advisory, after-sales strategy, and service operations where I optimized processes, supported clients with financial planning, and developed maintenance programs for premium vehicles.

I bring strong interpersonal, analytical, and problem-solving skills, with certification-backed knowledge in purchasing, sales, project management, and customer service, and hands-on experience with Oracle Finance, Opera, and MS Office.

Experience

Work history, roles, and key accomplishments

Owner / Manager

Bumble Bee Cleaning Services LLC

Aug 2021 - Aug 2025 (4 years)

Founded and managed a cleaning services company, overseeing operations, recruitment, training, inventory, client relationships, and financials while ensuring compliance with UAE health and hygiene standards.

Operations Management Recruitment Client Relations Inventory Control Budgeting Sales Marketing & Compliance Business Development

Cluster Sales Manager

Bin Ham Group LLC

Jul 2019 - Jan 2023 (3 years 6 months)

Maximized sales across City Seasons Hotels Al Hamra and Royal Rose Hotel, meeting targets by identifying opportunities, qualifying leads, and strengthening client relationships while monitoring team performance.

Sales Management Market Analysis Lead Qualification Client Relations Revenue Growth

Financial Advisor

Nexus Insurance Brokers LLC

May 2017 - Oct 2018 (1 year 5 months)

Advised clients on financial planning and investment options, prepared client reports, monitored accounts, and generated new business through networking and referrals.

Financial Planning Investment Analysis Client Acquisition Reporting Networking Risk Assessment

Sales & Marketing Manager

Sophistique General Trading LLC

Feb 2015 - Mar 2017 (2 years 1 month)

Drove business growth by researching marketing opportunities, managing sales within the territory, producing marketing collateral, and overseeing PR and web presence to improve sales performance.

Sales Strategy Marketing Research PR Digital Presence Campaign Management Sales Analysis Collateral Development Account Management

After Sales Support Strategist

G.A. Bazerji & Sons Co. Ltd

Jan 2008 - Oct 2010 (2 years 9 months)

Developed maintenance programs and managed service operations for Maserati and Suzuki, coordinated events and exhibitions to promote after-sales services and improve customer retention.

Service Operations Event Coordination Customer Retention Quality Control

Customer Service Supervisor

FedEx

Feb 2005 - Dec 2007 (2 years 10 months)

Supervised customer service operations handling high volumes of inquiries, resolving issues promptly, correcting transaction records, and escalating complex grievances to reduce fraud and improve satisfaction.

Customer Service Transaction analysis Escalation Management Process Improvement Team Supervision