Managerial position—Leadership prospect—flexible hours—Remote Job—Defined responsibilities
Charbel Fayad
@charbelfayad
Customer service Team Lead and International Management professional.
What I'm looking for
A customer service Team Lead by trade with a passion of helping others in the most ethical, respectful, and mindful way. A Team player who is acutely attentive to the needs of colleagues by ensuring help is given when needed. Punctual problem solver and avid multitasker. Track record of being an essential part of the operational team of the business and instrumental in providing effective solutions and support that produce immediate impact and contribute to the establishment's long-term success.
Experience
Work history, roles, and key accomplishments
Customer Service Team Lead
Liaison International
Jul 2023 - Present (2 years)
Leading a customer service team, responsible for training and development of staff, supervision, and management of daily tasks. Focused on team building and enhancing customer service skills.
Customer Service Supervisor & Trainer
Liaison International
Feb 2023 - Jul 2023 (5 months)
Supervised customer service operations while providing training to staff. Focused on enhancing team performance through effective coaching and management.
Instructor
Rene Moawad Foundation
Oct 2022 - May 2023 (7 months)
Instructed an online digital marketing course, creating engaging presentations and facilitating discussions among students from diverse backgrounds.
Customer Service Professional
Liaison International
Aug 2022 - Feb 2023 (6 months)
Provided high-quality customer service while addressing inquiries and resolving issues. Developed skills in coaching and problem-solving.
Banker
Fransabank SAL
Sep 2017 - Jul 2022 (4 years 10 months)
Managed customer accounts and provided banking services, focusing on problem-solving and collaborative approaches to meet client needs.
Customer Service Representative
Links Communication
Oct 2016 - Sep 2017 (11 months)
Delivered exceptional customer service and support, addressing client inquiries and resolving issues effectively.
Property Supervisor Intern
MMG Facility Management
Sep 2015 - Nov 2015 (2 months)
Assisted in managing property operations, focusing on collaborative problem-solving and customer service.
Education
Degrees, certifications, and relevant coursework
Holy Spirit University of Kaslik
Master's degree, Management and International Affairs
2019 - 2021
Pursued a Master's degree in Management and International Affairs, covering international business strategies and management principles.
HEC Montréal
Diplôme D'études Supérieures, Business Administration and Management
2018 - 2019
Grade: 96
Completed a Diplôme D'études Supérieures in Business Administration and Management, focusing on various aspects of business management.
Notre Dame University - Louaize
Bachelor's degree, Business Administration and Management
2010 - 2014
Studied International Business Management, gaining insights into global business practices and management techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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