Yara Abdo
@yaraabdo
I optimize customer excellence, order management, and cross-functional operations across international markets.
LebanonWhat I'm looking for
At Stora Enso Middle East DMCC, I led customer excellence across assigned markets, ensuring a high-quality order-to-delivery lifecycle, operational consistency, and customer satisfaction.
As an ERP superuser, I supported advanced CRM use, data accuracy, reporting, opportunity tracking, and user support. I also served as the primary escalation point for complex customer cases and order issues.
I’ve coordinated closely with sales, supply chain, logistics, finance, and other stakeholders to meet deadlines, align processes, and improve workflows. I coach colleagues, share process knowledge, and support compliance with internal policies and international trade laws.
My background also includes acting sales management, sales coordination, accounting, data entry, stock and invoicing control, and restaurant management. I enjoy making processes smoother, more accurate, and easier for teams and customers.
Experience
Work history, roles, and key accomplishments
Senior Customer Excellence
Stora Enso Middle East DMCC
Jun 2023 - Jun 2025 (2 years)
Ensured high-quality order to delivery lifecycle, operational consistency, and customer satisfaction across assigned markets. Served as ERP superuser and primary escalation point for complex customer cases and cross-functional coordination.
Acting Sales Manager
Stora Enso Middle East DMCC
Apr 2021 - May 2023 (2 years 1 month)
Acted as Sales Manager, overseeing sales operations and coordination. Managed market activities and supported team performance.
Market Supervisor (Sales Coordinator)
Stora Enso Middle East DMCC
Mar 2016 - Apr 2021 (5 years 1 month)
Supervised market activities and coordinated sales operations. Supported order management and customer satisfaction.
Data Entry Specialist
Sojo Client Sarl
Aug 2013 - May 2015 (1 year 9 months)
Handled data entry tasks, ensuring accuracy and efficiency in data management.
Junior Accountant
Barakat Audit & Accounting
May 2013 - Jul 2013 (2 months)
Performed accounting tasks, including auditing and financial record keeping.
Junior Accountant / Stock & Invoicing Controller
Unknown
Jan 2009 - Dec 2012 (3 years 11 months)
Handled accounting tasks and controlled stock and invoicing processes.
Restaurant Manager
Diwan Restaurant
Feb 2012 - Oct 2012 (8 months)
Managed restaurant operations, ensuring smooth service and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
American Institute of Business & Management
Certified Manager, Management
2021 -
Certified Manager certification from the American Institute of Business & Management, ongoing since 2021.
International Business Management Institute (IBMI)
Certifications, Business Management
2021 -
Completed multiple certifications in sustainable development, sustainable business, basics of innovation management, crisis management, and sustainable management program, ongoing since 2021.
Ascencia Business School
Master of Business Administration, Business Administration and Management
Completed a Master of Business Administration and Management in 2021.
Lebanese University
Bachelor of Economics, Economics
Completed a Bachelor of Economics in 2009.
Tech stack
Software and tools used professionally
Availability
Location
LebanonAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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