Open to opportunities

Sojib Belal

@sojibbelal

Message

Experienced Customer Support Executive specializing in B2B SaaS solutions.

Bangladesh

Message

What I'm looking for

I am looking for a role that values customer-centric solutions and offers opportunities for professional growth in a collaborative environment.

With over five years of experience in customer support, I have honed my skills in B2B SaaS and software, particularly in marketing automation platforms such as HubSpot, Klaviyo, and Salesforce Marketing Cloud. My expertise lies in integrating technologies and streamlining workflows to enhance customer satisfaction and solution adoption. I pride myself on my client-first approach, delivering personalized support and innovative solutions that drive engagement and satisfaction.

In my recent role as an Account Strategist at Fusion Vision, I developed and executed tailored marketing strategies, leveraging tools like Klaviyo and Mailchimp to drive client engagement and revenue growth. My previous experience as a Customer Support Specialist at Digioh allowed me to provide expert support across various communication channels, contributing to a significant reduction in customer response time. I am passionate about utilizing data-driven insights to inform marketing decisions and improve user experiences, ensuring that I consistently meet and exceed project goals.

Experience

Work history, roles, and key accomplishments

Current

Account Strategist

Current

Fusion Vision - Innovate Marketing Studio

Oct 2024 - Present (9 months)

Developed and executed tailored marketing strategies for clients, leveraging tools like Klaviyo, Mailchimp, and Zapier to drive engagement and revenue growth. Acted as the primary client liaison, ensuring seamless communication, understanding business goals, and delivering actionable insights through detailed performance reports.

Klaviyo Mailchimp Zapier Marketing Strategy Client Relationship Management performance reporting Data Analysis Campaign Optimization Digital Marketing Project Management

Customer Support Specialist

Digioh

Nov 2021 - Aug 2024 (2 years 9 months)

Provided expert support to customers via social media platforms and email, addressing inquiries and resolving issues promptly to enhance customer satisfaction. Coordinated with cross-functional teams to deliver custom quiz solutions tailored to client needs, assisting users with guided selling quizzes and managing Klaviyo email automation. Collaborated with cross-functional teams to escalate compl

Customer Support Social Media Management Email Support Klaviyo Email Automation Cross Functional Collaboration Troubleshooting Customer Satisfaction Project Management

Customer Service Representative

Ministry of Land, Bangladesh

Jul 2020 - Dec 2020 (5 months)

Worked on the initial setup of the Ministry of Land help desk call support. Managed team by coordinating through the whole process.

Help Desk Support Call Center Operations Team Coordination Project Setup Customer Service Communication Problem Solving Process Management Stakeholder Management Training

IT Support

SoftBD Ltd

Dec 2019 - Nov 2021 (1 year 11 months)

Gained hands-on experience in using ticketing systems and CRM software to track and manage customer interactions efficiently. Collaborated with junior and senior designers to develop system specifications and documentation. Utilized data-driven insights to continuously improve quiz performance and optimize customer engagement strategies.

Ticketing Systems CRM Software Documentation Data Analysis Customer Engagement IT Support Troubleshooting Technical Support Collaboration Quality Assurance

Education

Degrees, certifications, and relevant coursework

Dinajpur Government College

Bachelor of Business Studies, Management

Grade: 3.5

Completed a Bachelor of Business Studies with a focus on Management. Achieved a GPA of 3.5, demonstrating strong academic performance in business principles and practices.