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Abrar Sadik Rhythm

@abrarsadikrhythm

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Results-driven Customer Success leader specializing in B2B sales.

Bangladesh

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What I'm looking for

I am looking for a role that allows me to leverage my skills in customer success and sales while fostering a collaborative team environment.

I am a results-driven Customer Success leader with extensive experience in e-commerce and B2B sales. My expertise lies in high-value client acquisition and revenue growth, where I have consistently demonstrated my ability to lead high-performing teams and optimize CRM-driven sales processes. At Mazegeek Technologies, I generated over $500,000 in annual sales by building trusted B2B relationships and tailoring solutions to meet client needs.

Throughout my career, I have been adept at leveraging data analytics and strategic planning to exceed targets and drive operational excellence across digital platforms. I have successfully managed customer service operations, guided clients through platform use, and resolved issues promptly to maintain high levels of customer satisfaction. My commitment to team leadership is evident in my role as a supervisor and coach, where I improved team performance and CRM adoption significantly.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Mazegeek Technologies I Parts Cargo Inc

Oct 2021 - Present (3 years 10 months)

Generated over $500,000 in annual sales of premium auto parts by building trusted B2B relationships and tailoring solutions to client needs. Managed customer service operations as the first point of contact for order placement, processing, and issue resolution.

B2B Sales Customer Service CRM Salesforce Order Management Team Leadership Data Analytics Negotiation Logistics

Assistant Project Coordinator

Alifmarts And Alif Soft Tex

Feb 2021 - Sep 2021 (7 months)

Liaised between departments to facilitate communication and keep appropriate parties updated on project developments. Led the website development team according to the CEO's instructions and feedback.

Project Coordination Web Development Supplier Management Inventory Management Team Leadership Communication Budget Management Onboarding

Customer Support Specialist

Tele-Campus BPO

Feb 2017 - Dec 2017 (10 months)

Helped a large volume of customers daily with a positive attitude and focus on customer satisfaction. Generated leads for US-based companies in the air duct cleaning and janitorial service industry.