Open to opportunities

Sami Harun Nafwan

@samiharunnafwan

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Customer support specialist dedicated to enhancing operational efficiency.

Bangladesh

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What I'm looking for

I am seeking a role that values customer-centric approaches and offers opportunities for professional growth.

With a career spanning technical support, quality assurance, and customer support, I have honed my professional capabilities to deliver exceptional customer-centric services. I am recognized for my meticulous attention to detail and my commitment to enhancing operational efficiency. My experience includes mediating payment disputes and ensuring equitable resolutions, which has earned me a high customer satisfaction rating.

Throughout my roles, I have emphasized training and collaboration, helping colleagues to become efficient in their processes. My journey began as a barista, where I developed a passion for personalized service, which I carry into my current role as a Senior Support Coordinator. I thrive on creating positive customer experiences and am dedicated to continuous improvement in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Coordinator

Current

Field Nation LLC

Jul 2022 - Dec 2024 (2 years 5 months)

Mediated payment disputes between customers and users, ensuring equitable resolutions. Achieved a high CSAT rating of 5 out of 5 and trained new colleagues to enhance operational efficiency.

Customer Support Dispute Resolution Salesforce Pipedrive Communication Training CSAT CRM

Appointment Setter & Lead Generator

Soleil INC

Aug 2021 - Jul 2022 (11 months)

Arranged appointments for homeowners interested in solar power savings and government incentives, effectively generating leads for the sales team.

Appointment Setting Lead Generation Communication Customer Engagement Solar Incentives Remote Work Scheduling Sales Support CRM

International Telemarketing Representative

The Advisor Guide

Jun 2021 - Aug 2021 (2 months)

Scheduled appointments for customers to meet financial advisors, effectively organizing their schedules and providing guidance on financial management.

Telemarketing Appointment Management Financial Management Customer Service Communication Remote Work Coordination CRM Lead Management

Senior Customer Support Specialist

Zendesk

Jun 2020 - Feb 2021 (8 months)

Provided training for new team members on customer registration and onboarding procedures, improving collaboration across departments.

Customer Support Training Onboarding Collaboration Process Improvement Communication Teamwork Problem Solving CRM Zendesk

Executive

24/7 Virtual Assistants

May 2019 - Apr 2020 (11 months)

Handled customer calls, set up new accounts, and managed interactions with international clients, providing assistance with financial challenges.

Customer Service Cold Calling Problem Solving CRM Communication Empathy Online Tasks

Manager

Star Sky Coffee

Sep 2018 - Sep 2019 (1 year)

Progressed from Barista to Manager, providing personalized service and ensuring customer satisfaction through effective communication and responsiveness.