Looking for a job

Sofia Peraza

@sofiaperaza

Message

I support remote operations through bilingual client communication, lead management, and appointment scheduling.

El Salvador

Message

What I'm looking for

I'm seeking a remote administrative or operations support role where I can use bilingual client communication, lead management, scheduling, customer service, and training experience to keep daily workflows organized.

I've supported U.S.-based clients at The Oasis Center by managing inbound and outbound leads, phone and SMS communications, follow-ups, and appointment scheduling for a medical spa.

Previously at Foundever, I trained and supervised groups of 10–20 new hires, monitored performance metrics, and reported progress to management while maintaining quality standards and company procedures.

I've also handled 40+ daily customer interactions in a high-volume environment, resolving complex medical insurance issues while working with HIPAA-related information and medical claims.

Across customer service and sales roles, I've built client relationships, managed objections, negotiated solutions, and worked independently in fast-paced remote environments. I'm bilingual in English and Spanish and am currently pursuing a Marine Biology degree.

Experience

Work history, roles, and key accomplishments

Medical Spa Lead Coordinator / Virtual Receptionist (Remote – Texas, USA)

The Oasis Center

Oct 2025 - Feb 2026 (4 months)

• Managed inbound and outbound leads for a U.S.-based medical spa.
• Handled phone and SMS communications, ensuring timely follow-ups and appointment scheduling.
• Maintained accurate client records and supported daily operational workflows.
• Delivered high-quality customer support while assisting with sales coordination.

Lead Management Receptionist Duties Appointment Scheduling Time Management

Foundever – New Hire Trainer

Foundever

May 2021 - Feb 2023 (1 year 9 months)

• Trained and supervised groups of 10–20 new hires.
• Monitored performance metrics and reported progress to management.
• Ensured adherence to company procedures and quality standards.

People Management Leadership KPI Reporting New Hire Training

Foundever – Customer Service Representative

Foundever

Jun 2020 - May 2021 (11 months)

• Managed 40+ daily customer interactions with a strong focus on resolution and satisfaction.
• Developed expertise in medical insurance policies and complex issue resolution.
• Maintained performance metrics and quality standards in a high-volume environment.

Customer Satisfaction Problem Solving Medical Claims

Foundever – Sales Representative

Foundever

Feb 2019 - Jun 2020 (1 year 4 months)

• Identified customer needs and negotiated solutions to meet sales goals.
• Built client relationships to improve retention and satisfaction.
• Managed objections and closed sales in competitive environments.

Sales Operations Hotel Booking Urgency