Open to opportunities

Leidy Hernandez

@leidyhernandez

Message

I deliver bilingual customer support and virtual assistance across phone, email, chat, and Shopify.

El Salvador

Message

What I'm looking for

I'm looking for a customer support, virtual assistant, or administrative role where I can use my bilingual English and Spanish communication, scheduling, Shopify, and organization skills to deliver high-quality support.

I've supported customers and operations at Digital Eye Lab ABB, Brookville Country Club, and Beaver Dam Sports Club, resolving requests across phone, email, chat, and in person. I focus on turning complaints into positive experiences while keeping records, orders, and schedules accurate.

As a virtual assistant, I've managed inboxes and calendars for multiple clients, supported Shopify operations and customer inquiries, and organized systems that improve productivity. I communicate clearly in English and Spanish through Zoom and email.

I'm comfortable in fast-paced environments where customer satisfaction, multitasking, inventory, scheduling, and administrative accuracy matter.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Self Employed

Managed inboxes and calendars for multiple clients, supported Shopify operations and customer inquiries, and completed admin tasks with high accuracy. Organized systems to improve productivity.

Email Management Calendar Management Shopify Zoom Data Entry Organization

Customer Service Representative/Supervisor

Digital Eye Lab ABB

Handled customer interactions daily across multiple channels, resolved issues efficiently, and reduced errors through accurate record-keeping and order processing. Managed scheduling and training with zero conflicts.

Customer Support Data Entry Scheduling Training Inventory Management Conflict Resolution

Customer Service / Office Manager

Beaver Dam Sports Club

Assisted high volume of customer requests daily, improved workflow and scheduling organization, and coordinated activities and events. Maintained strong focus on customer satisfaction and managed inventory and mail.

Customer Service Scheduling Inventory Management Event Coordination Office Management

Server/Bartender/Host/Customer Service Associate

Brookville Country Club

Delivered high-end customer service to members and guests, managed reservations with accuracy, and built strong relationships leading to repeat clientele. Excelled in fast-paced, multitasking environments.

Customer Service Reservations Multitasking