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Sofia Osorio

@sofiaosorio

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Dedicated administrative professional skilled in customer support and operations.

United States

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What I'm looking for

I am looking for a remote support role or remote secretary role preferably with flexible hours. I am currently located in Miami, FL , but looking to eventually relocate to Dallas, Tx. I have experience Ima n office setting as front desk secretary as well as live chat experience.

I am a dedicated and resourceful professional with a proven ability to manage administrative tasks and support organizational goals. Currently, I serve as an Aftercare Secretary at Bob Graham Education Center, where I manage front desk operations and ensure seamless office functionality. My role involves utilizing DSIS and ASPEN systems to maintain accurate records, including attendance corrections and student registration data, while acting as a primary liaison for parents and staff.

In addition to my administrative experience, I have a creative side as a tattoo artist at Major League Tattoos, where I translate client concepts into artistic designs. My commitment to safety is reflected in my certification in bloodborne pathogen safety and biohazard protocols. I have also worked in customer support roles, where I honed my skills in providing exceptional service and resolving inquiries efficiently.

Experience

Work history, roles, and key accomplishments

Current

Aftercare Secretary

Current

MDCPS

Apr 2023 - Present (2 years 6 months)

Serve as a pivotal administrative support professional at Bob Graham Education Center, managing front desk operations and ensuring seamless office functionality. Utilize DSIS and ASPEN systems to maintain accurate records, including attendance corrections, accident reports, and student registration data.

Administrative Support Record keeping Customer Service Communication Microsoft Office Suite

Current

Tattoo Artist

Current

Major League Tattoos

Apr 2021 - Present (4 years 6 months)

Translate client concepts into artistic tattoo designs, creating meaningful and lasting body art. Certified in bloodborne pathogen safety and biohazard protocols, ensuring compliance with health regulations.

Tattoo Design Portfolio Management

Goodyear Post-Sale Support

Inktel Contact Center Solutions

Oct 2022 - Nov 2022 (1 month)

Managed post-sale ticketing operations, verifying appointment confirmations and tracking tire deliveries to ensure customer satisfaction. This role focused on efficient resolution and customer retention.

Post Sales Ticketing Systems Customer Satisfaction Problem Solving

Goodyear Chat Agent

Inktel Contact Center Solutions

Oct 2021 - Oct 2022 (1 year)

Delivered expert assistance via live chat, offering product recommendations and resolving customer inquiries efficiently. This role required strong communication and product knowledge.

Live Chat Support Customer Service Product Recommendations Inquiry Resolution Communication Skills Typing Speed

After School Leader

Bob Graham Education Center

Nov 2022 - Present (2 years 11 months)

Managed aftercare programs for first graders, assisting with homework and distributing snacks. Collaborated with colleagues to manage attendance, student engagement, and program coordination.

Childcare Program Management Student Engagement Homework Assistance Collaboration

Education

Degrees, certifications, and relevant coursework

Hialeah-Miami Lakes Senior High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.