Grecia Lopez

Served as a friendly, hardworking, and punctual employee.
Organized and prioritized work to complete assignments in a timely, efficient manner.
Responsible for providing secure exam delivery and superior customer service in a comfortable friendly environment.
Comply with all testing procedures and strictly adhere to company policies using careful judgment.
Check-in testing candidates and verify

Proficiently respond to inbound SMS Texts, Emails, and phone calls, and make outbound phone calls to reach leads and have productive conversations. Use questioning and listening skills that support effective Omni- channel client conversations.
Quickly enter lead responses, notes, and disposition lead statuses.
Accurately document all conversations according to standard operating procedures

Answer Phone calls
Organize filing cabinet when needed to
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Support budgeting and bookkeeping procedures
Coordinate office activities and operations to secure efficiency and compliance to company policies Answer any questions the Buyer or Client need while on a phone call or in person
Insert data entry information to softwares fo

Qualify customer eligibility for Life insurance or Medicare Insurance
Once qualified, call transfer to our insurance clients
Being professional at all times
Ensure a positive customer experience by educating customers on the features and benefits of the product, responding to questions overcoming objections Outbound dial customers who have expressed consent to be called

Perform tasks under the direct supervision of a certified teacher or teaching team.
Bilingual
Release the teacher from routine tasks:
Distributes and collects instructional materials.
Performs such clerical tasks as
Typing and duplicating materials such as records
requisitions
reports
forms
tests
instructional materials.
Catalogs, files and maintains necessary inventories.
Reads to students listen