Sofiane Ouled cheikh

I've supported amusement park visitors in Annaba by answering questions about attractions, safety rules, schedules, ticketing, and entry issues in Arabic, French, and English.

I handle complaints patiently and politely, using active listening and clear communication to turn confusing situations into positive outcomes. During peak hours, I work closely with staff to keep the environment organized, safe, and welcoming.

As a Computer Science graduate from Badji Mokhtar Annaba University, I've collaborated on student software projects with strict semester deadlines. I've planned deliverables, followed project guidelines, distributed tasks clearly, and completed assigned modules efficiently.

I'm ready for remote customer support work with a dedicated workspace, reliable internet and mobile backup, fast typing, and familiarity with Discord, Slack, Microsoft Teams, Google Workspace, and web-based tools.