Open to opportunities

idriss dif

@idrissdif

Message

I resolve high-volume customer issues through live chat and email support.

Algeria

Message

What I'm looking for

I'm looking for a fast-paced remote support role where I can resolve customer issues through live chat and email, use CRM and ticketing tools, and contribute to strong first-contact resolution and customer retention.

I'm a freelance Customer Support & Moderation Specialist managing high-volume live chat and email inquiries in Arabic and English for SaaS and digital platforms.

I independently troubleshoot technical and account-related issues, maintain strong first-contact resolution, and escalate complex cases to the right teams when needed. I handle 300+ customer interactions per month while using CRM platforms, Meta Business Suite, and communication tools to streamline ticketing workflows and order management.

I de-escalate complaints with patience and clarity to support customer retention, and I stay calm and adaptable in fast-paced, shift-based remote environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Moderation Specialist

Current

Freelance

Jan 2024 - Present (2 years 7 months)

Managed high-volume customer inquiries via Live Chat and Email in Arabic and English, resolving technical and account issues independently. De-escalated complaints and maintained high first-contact resolution rates while handling 300+ interactions monthly.