Walid Boulhia
@walidboulhia
Customer Support Representative skilled in English and Arabic, delivering remote troubleshooting and responsive chat/email assistance.
What I'm looking for
I’m a motivated and reliable Customer Support Representative with strong communication skills in English and Arabic. I focus on problem-solving and providing excellent customer service, especially when support needs clear, timely answers.
Since 2023, I’ve worked as a Freelance Technical Problem Solver in Algeria, diagnosing and resolving technical issues for personal and local clients. I manage customer communication efficiently, and I’ve supported hands-on troubleshooting—such as identifying and replacing a faulty CDI on a scooter by testing electrical circuits.
I’m looking for a full-time remote position where I can contribute to a professional team and deliver high-quality support. I’m comfortable using Google Workspace, Zendesk, and Microsoft Office, and I maintain a reliable internet and computer setup to stay responsive.
Experience
Work history, roles, and key accomplishments
Freelance Technical Problem Solver
Algeria
Jan 2023 - Present (3 years 6 months)
Diagnosed and resolved technical issues for personal and local clients, providing efficient solutions. Managed customer communication and performed troubleshooting, including testing electrical circuits to replace a faulty CDI on a scooter.
Education
Degrees, certifications, and relevant coursework
University of Algeria
Undergraduate coursework (1st year), Science and Technology
Completed the 1st year of studies in the Faculty of Science and Technology at the University of Algeria.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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