Sofia Birbari Soto

I am a dedicated Customer Experience Agent currently working at Spotahome in Madrid, where I provide exceptional support to tenants and landlords. My role involves resolving booking issues, managing payments, and acting as a mediator to ensure positive outcomes for all parties involved. I thrive in collaborative environments and work closely with various teams to enhance customer satisfaction.

Previously, I gained valuable experience as a Conference & Banqueting Trainee at Rocco Forte Hotels in Brussels, where I coordinated events and managed client communications. My journey in hospitality began with a Customer Experience Specialist Trainee position at Le Meridien in Barcelona, where I honed my skills in guest relations and problem-solving. My multicultural background and education in hospitality management have equipped me with a unique perspective on delivering outstanding service.

I am passionate about sustainability, particularly in the food industry, and I actively seek to implement practices that promote well-being for people and the environment. My volunteer work in Bolivia has further solidified my commitment to making a positive impact in the communities I serve.