Open to opportunities

Sofía Morena

@sofamorena

I resolve customer issues through technical support, ticket management, CRM tools, and clear multi-channel communication.

Argentina

Message

What I'm looking for

I'm looking for a customer or technical support role where I can resolve user issues, manage cases, document processes, and work with CRM and multi-channel support tools.

I've provided technical and commercial customer support through Kommo CRM, helping users resolve issues quickly and effectively.

In first-line support, I manage tickets and cases, document solutions, research issues, escalate inquiries, and communicate with customers through WhatsApp, TikTok, and other integrations. I work collaboratively with sales and financial teams to deliver clear, efficient support.

At Bberaz Liquor Store, I handled customer inquiries and complaints, used upselling and cross-selling techniques, and worked with POS systems, Kommo CRM, and databases.

As Store Manager, I led staff, organized schedules and shifts, resolved conflicts, generated sales reports, monitored budgets, and analyzed metrics to support decisions.

Experience

Work history, roles, and key accomplishments

Current

First Line Support

Current

Kommo CRM

Aug 2025 - Present (1 year)

Provided online technical support, tracked and managed cases, and documented processes. Communicated with customers via WhatsApp, TikTok, and other integrations, troubleshooting and resolving issues.

Technical Support Case Management Documentation Research Analysis WhatsApp TikTok Troubleshooting IT Tools

Customer Service Line Support

Kommo CRM

Jan 2024 - Jul 2025 (1 year 6 months)

Provided technical and commercial assistance, collaborated with sales and financial teams, and managed customer support tickets. Escalated inquiries as needed.

Technical Support Commercial Support Collaboration Ticket Management

Manager of Store

Bberaz Liquor Store

Jan 2023 - Dec 2024 (1 year 11 months)

Led and supervised staff, managed scheduling and shift planning, and resolved conflicts. Generated sales reports, monitored budgets, and analyzed metrics for strategic decisions.

Team Leadership Supervision Task Delegation Training Conflict Resolution Planning Scheduling Problem Solving Data Analysis Sales Reporting

Sales Representative

Bberaz Liquor Store

Jan 2023 - Dec 2023 (11 months)

Provided exceptional customer service, handled inquiries and complaints, and delivered personalized experiences. Utilized sales techniques including upselling, cross-selling, and objection handling.

Customer Service Upselling Cross Selling Persuasion Objection Handling POS systems Database Management