José Codrington

I am an IT Support Technician (L1) with three years of hands-on experience providing first-line technical assistance, configuring and customizing software, troubleshooting and user connectivity issues to keep operations running smoothly. I have a strong customer-service background with four years handling high-volume chat and email support for e-commerce and IT services, achieving high satisfaction scores and rapid resolution times.

I excel at identifying and documenting recurring bugs and collaborating with development teams to reduce incidents and improve software quality, and I bring proven skills in remote support tools, CRMs, and office productivity suites. I am patient, empathetic, adaptable, and focused on delivering measurable improvements in client experience and system reliability.