Open to opportunities

Iara Zanca

@iarazanca

Message

I manage customer cases, CRM records, and administrative operations to deliver timely, accurate support.

Argentina

Message

What I'm looking for

I'm looking for a customer support, back-office, data entry, or administrative role where I can manage cases, maintain accurate records, and support efficient service operations.

At Indicom, I manage formal customer complaints, maintain accounts and agreements, and prepare documentation for administrative and legal teams.

I use internal systems and CRM platforms to keep records current, prioritize and escalate cases, and resolve customer inquiries by phone and email within required procedures and deadlines.

My experience also includes high-volume service at McDonald's and telephone sales at Netmart, where I handled POS payments, customer follow-up, commercial databases, sales documentation, and data entry. I'm focused on accurate information management and reliable customer support.

Experience

Work history, roles, and key accomplishments

Current

Customer Relations Representative

Current

Indicom

Apr 2023 - Present (3 years 6 months)

Managed and followed up on formal customer complaints, ensuring compliance with internal procedures and response deadlines. Provided customer support via phone and email, resolving inquiries and conflicts, and maintained customer accounts and agreements.

Customer Service Complaint Management CRM Data Entry Documentation Case Management