Sodamola Olayinka
@sodamolaolayinka
I support customers, partners, and insurance clients through responsive service and training.
NigeriaWhat I'm looking for
At Heirs Life Assurance, I manage high-volume live chat support, maintain customer satisfaction above 90%, and use CRM systems to document interactions, resolve issues, and escalate complex cases.
Previously, I trained over 300 online gaming and casino agents at SUREBET247 Nigeria, supported software and terminal issues, and improved payout processes. I also advised clients on insurance products and managed sales budgets, projections, costs, and overhead at LEADWAY Assurance Limited.
Experience
Work history, roles, and key accomplishments
Chat Support Agent
Heirs Life Assurance
Jul 2024 - Present (2 years 4 months)
Maintained a customer satisfaction score of over 90% through timely and professional support. Managed high-volume live chat interactions, documented customer interactions in CRM systems, and resolved basic issues while escalating complex cases.
Retail Agent Partnership and Support Specialist
SUREBET247 Nigeria
Feb 2024 - Jul 2024 (5 months)
Conducted product training sessions, onboarded clients, and provided technical support. Trained over 300 online gaming and casino agents, earning the most outstanding staff award for two successive months, and acted as liaison between agents and headquarters.
Sales, Partnership Management and Analytics Analyst
Leadway Assurance Limited
Jul 2022 - Feb 2024 (1 year 7 months)
Provided expert guidance to clients on insurance products including motor, home, health, and commercial coverage. Managed sales budgets, projections, costs, and overhead to optimize performance.
Education
Degrees, certifications, and relevant coursework
Oduduwa University
Bachelor of Science, Political Science
2017 - 2022
Grade: Second Class Upper
Activities and societies: Welfare Director, Student Government (2019-2020)
Bachelor of Science in Political Science with Second Class Upper standing.
University of Lagos Computer School
Certificate in Information and Technology, Information Technology
2016 - 2019
Certificate in Information and Technology with focus on Microsoft Office Application.
LEAP Africa
Vision and Goal Setting, Personal Development
Vision and goal setting training.
Lagos Business School
Mini MBA, Management
Mini MBA Venture in Management.
Saylor Academy
Certificate in Advanced English as a Second Language, English as a Second Language
Certificate in Advanced English as a Second Language.
Chartered Insurance Institute of Nigeria
Chartered Insurance Institute of Nigeria (CIIN), Insurance
Professional certification in insurance.
Jobberman
Soft-Skills Training, Soft Skills
Soft-skills training certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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