At MODSQUAD, I provided customer support across ticketing systems, chat, email, and phone, and resolved 90%+ of customer tickets and cases daily. I also reviewed user-generated content to enforce community guidelines and help maintain safe, inclusive digital spaces.
I supported players with account issues, gameplay questions, bug reports, and technical troubleshooting across multiple platforms. In later roles, I qualified leads and set appointments, and at CreditWellness I contributed to onboarding improvements and generated sales opportunities through upselling and cross-selling.
