At Learning Innovation LTD, I handled 30+ daily customer inquiries by phone, email, and live chat about course enrollment, account access, payments, and technical issues. I used HubSpot CRM and internal support systems to document interactions, track requests, and follow up on unresolved issues.
At Heirs Life Insurance PLC, I managed 30+ inbound customer calls daily about coverage, premiums, claims, policies, and beneficiary updates. Earlier, at Mutual Benefits Assurance, I prospected for customers, followed up on leads, and explained insurance products and policy terms.
