Neha Yagnic
@nehayagnic
I lead customer operations and service delivery teams through escalations, disruptions, and high-pressure customer experiences.
IndiaWhat I'm looking for
At IndiGo Airlines, I led cabin crews of up to five members per flight, coordinating service delivery, operational execution, customer experience, safety, and compliance. I managed escalations and service recovery while maintaining passenger satisfaction during delays and disruptions.
I've also supported guest experience at Radisson Blu Udaipur Palace Resort & Spa and coached students in communication and professional interaction skills. I'm transitioning into Customer Success, Client Success, Service Delivery, and Operations roles in technology and service organizations.
Experience
Work history, roles, and key accomplishments
Lead Cabin Attendant
IndiGo Airlines
Jan 2022 - Jan 2025 (3 years)
Led teams of up to 5 cabin crew members per flight, coordinating service delivery, operational execution, customer experience, safety, and compliance. Managed escalations, service recovery, and real-time issue resolution during disruptions.
Cabin Attendant
IndiGo Airlines
Jan 2021 - Jan 2022 (1 year)
Delivered customer service, handled passenger concerns, and supported smooth flight operations in a fast-paced environment.
Managed guest experience, issue resolution, and interdepartmental coordination while maintaining service standards.
English & Communication Skills Coach
Freelance
Jan 2019 - Dec 2019 (11 months)
Trained students in communication, presentation, and professional interaction skills.
Education
Degrees, certifications, and relevant coursework
Mohanlal Sukhadia University
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Mohanlal Sukhadia University, Udaipur.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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