Looking for a job

Pallavi Sharma

@pallavisharma7

Lead Cabin Crew at IndiGo handling passenger escalations and coordinating service recovery in high-pressure airline operations.

India

Message

What I'm looking for

I'm seeking opportunities in Customer Experience, Customer Service, Escalation Management, Service Operations, or Team Lead roles.

At IndiGo, I lead customer-facing cabin service operations, handle passenger concerns and escalations, and coordinate with stakeholders to resolve service and operational issues.

I monitor passenger experience throughout the journey, address service gaps and special requirements, and prepare incident reports and operational documentation.

I also supervise cabin crew, allocate responsibilities, and provide performance feedback and coaching to support consistent service standards.

Earlier, as a Cabin Attendant at IndiGo and Go Air, I supported passengers from boarding through arrival or disembarkation, including customers needing special assistance. During a temporary assignment away from flying duties, I supported IndiGo base operations with crew coordination, documentation, and follow-up.

Experience

Work history, roles, and key accomplishments

Current

Lead Cabin Crew

Current

IndiGo

Sep 2021 - Present (5 years 1 month)

Lead customer-facing service operations in a high-volume, time-sensitive environment while maintaining airline service policies and customer experience standards. Handle passenger concerns, service escalations, and coordinate with stakeholders for resolution.

Customer Service Escalation Management Conflict Resolution Team Leadership Incident Reporting Stakeholder Coordination Performance Reviews Coaching Service Recovery Communication Skills

Cabin Attendant

IndiGo

May 2018 - Jun 2020 (2 years 1 month)

Delivered professional, customer-focused service from boarding through arrival while responding to individual passenger needs and service requests. Engaged with a diverse customer base and provided additional support to elderly passengers and customers requiring special assistance.

Customer Service Communication Skills Empathy Special Assistance Compliance Fast Paced Environment

Cabin Attendant

Go Air

Nov 2016 - Apr 2018 (1 year 5 months)

Provided end-to-end passenger service from boarding through disembarkation, maintaining a welcoming and professional customer experience. Handled passenger requests, seating assistance, and special requirements with patience and courteous communication.

Customer Service Communication Skills Patience Safety Procedures Security Procedures