Akanksha Sanni

I’m excited to bring my customer-first approach to a remote role. With 3.5 years of hands-on experience as a Cabin Crew Member at IndiGo Airlines, I developed a deep passion for delivering exceptional customer experiences and resolving complex situations with empathy.

In my day-to-day work, I managed hundreds of passenger interactions across diverse domestic and international routes. The role required sharp problem-solving under pressure, clear communication in English and Hindi, and fast, calm conflict de-escalation in unpredictable, fast-paced situations.

I consistently maintained composure and professionalism, whether supporting passengers with special needs, managing in-flight emergencies, or handling service complaints. My dedication to service excellence was formally recognized through appreciation awards from IndiGo’s management.

I’m now transitioning into remote customer support and customer success, and proactively upskilling in tools such as Zendesk, Freshdesk, and Intercom. I’m adaptable across time zones including US, UK, and APAC shifts, and I’m comfortable working independently with strong self-discipline and time management while pursuing my Bachelor’s degree.