Hina Khan
@hinakhan7
Cabin Crew at IndiGo/InterGlobeAviation Ltd., resolving passenger issues and coordinating time-sensitive operations.
IndiaWhat I'm looking for
At IndiGo/InterGlobeAviation Ltd., I deliver passenger-centric service and handle inquiries, complaints, service recovery, and special-assistance requests. I coordinate with flight deck, ground operations, airport teams, and security to resolve time-sensitive issues.
At Accenture, I supported enterprise network operations and technical customer issues. I managed tickets within service levels, coordinated incident resolution with technical teams, and maintained incident records and SLA-related data.
Earlier, as a Customer Service Executive / Ground Staff at IndiGo/InterGlobeAviation Ltd., I supported passengers through check-in, baggage, boarding, flight disruptions, and airport assistance. I worked with ticketing, ramp, baggage, security, and airport operations teams to resolve customer issues.
I’m a BBA graduate with training in International Human Resource Management, Agile Project Management, and Six Sigma. I’m seeking customer-facing People Systems, HR operations, technical customer success, or project and operations roles where customer experience and technology intersect.
Experience
Work history, roles, and key accomplishments
Cabin Crew
IndiGo/InterGlobe Aviation Ltd.
Jun 2023 - Present (3 years 4 months)
Delivered high-quality passenger-centric customer service to diverse travelers while maintaining safety and service standards. Handled inquiries, complaints, service recovery, and special-assistance requests with empathy and timely resolution.
Supported enterprise network operations and technical customer issues, monitoring service requests and diagnosing connectivity problems. Managed technical tickets within service levels and escalated complex incidents to appropriate teams.
Customer Service Executive / Ground Staff
IndiGo/InterGlobe Aviation Ltd.
Aug 2019 - Jun 2022 (2 years 10 months)
Provided end-to-end airport customer service covering check-in, baggage, boarding, and flight disruption support. Handled high volumes of inquiries and resolved issues by coordinating with multiple airport operations teams.
Education
Degrees, certifications, and relevant coursework
Mangalayatan University
Bachelor of Business Administration, Business Administration
Bachelor of Business Administration degree from Mangalayatan University, expected completion in 2026.
UniAthena
Diploma, Human Resource Management
Diploma in International Human Resource Management from UniAthena.
UniAthena
Certificate, Human Resource
Basics in Human Resource certification from UniAthena.
ICTRD
Certificate, Business Management
Premiership in Business Management certification from ICTRD.
6sigma Target Success
Yellow Belt, Six Sigma
Six Sigma Yellow Belt certification from 6sigma Target Success.
HP LIFE
Certificate, Project Management
Agile Project Management certification from HP LIFE.
HP LIFE
Certificate, Leadership
Effective Leadership certification from HP LIFE.
European Institute of Leadership & Management
Certificate, Finance and Accounting
Finance and Accounting certification from European Institute of Leadership & Management, Dublin.
OpenLearn
Certificate, Operations Management
Understanding Operations Management certification from OpenLearn.
HubSpot
Certificate, Customer Service
HubSpot Service Hub Software certification from HubSpot.
IBM
Certificate, Artificial Intelligence
Intro to Gen AI; Considerations; LLMs; Sensemaking; Team Dynamics certification from IBM.
PMI
Certificate, Project Management
Fundamentals of Predictive Project Management certification from PMI.
Saylor Academy
Certificate, Human Resource Management
Human Resource Management certification from Saylor Academy.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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