Sneha JaiswalSJ
Open to opportunities

Sneha Jaiswal

@snehajaiswal

Experienced operations and customer service professional with 14+ years.

India

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to leverage my skills in operations and customer service.

I am an enthusiastic and reliable professional with over 14 years of experience in Operations, Customer Service, and Retention. My career has been marked by a consistent record of exceeding targets and boosting revenue through effective customer acquisition and retention strategies. I possess a strategic ability to coordinate with various functions to ensure smooth operations management, implementing plans, monitoring progress, and balancing resources effectively.

Throughout my career, I have gained extensive experience in diverse sectors including Manufacturing, Insurance, and Healthcare. I excel in maintaining client relationships, resolving critical service-related issues, and implementing procedures that drive business excellence. My solutions-driven approach and customer-centric mindset have enabled me to lead teams successfully, manage projects efficiently, and achieve significant improvements in customer satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

TA

Head - Customer Acquisition & Retention

Team Ashirvad Pipes Pvt. Ltd by Aliaxis

Dec 2022 - May 2024 (1 year 5 months)

Designed and executed targeted marketing campaigns, boosting customer acquisition by 20%. Implemented a loyalty program, enhancing customer retention by 15%. Conducted market research to identify new segments, driving a 25% growth in the customer base.

Education

Degrees, certifications, and relevant coursework

Indian Institute of Management Kozhikode logoIK

Indian Institute of Management Kozhikode

Certificate, Data Science

2022 - 2022

Completed a course in Data Science for Business Decision-Making, focusing on leveraging data analytics to inform strategic business decisions.

Sikkim Manipal University logoSU

Sikkim Manipal University

Master of Business Administration, Marketing & Operations

2011 - 2013

Pursued an MBA with a specialization in Marketing and Operations, gaining insights into business management and operational strategies.

Birla Institute of Technology logoBT

Birla Institute of Technology

Bachelor of Computer Applications, Computer Applications

2005 - 2008

Earned a Bachelor of Computer Applications, focusing on software development, programming languages, and computer science fundamentals.

RC

Raja Ram Shah College

Intermediate, Science

2002 - 2004

Completed Intermediate education with a focus on science subjects, laying the groundwork for further studies in technology and management.

KS

Kasturba Girls High School

10th Grade, General Education

2000 - 2002

Completed secondary education, developing foundational skills in various subjects and preparing for higher education.

Tech stack

Software and tools used professionally

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Sneha Jaiswal - Head - Customer Acquisition & Retention - Team Ashirvad Pipes Pvt. Ltd by Aliaxis | Himalayas