Sneha Jaiswal
@snehajaiswal
Experienced operations and customer service professional with 14+ years.
What I'm looking for
I am an enthusiastic and reliable professional with over 14 years of experience in Operations, Customer Service, and Retention. My career has been marked by a consistent record of exceeding targets and boosting revenue through effective customer acquisition and retention strategies. I possess a strategic ability to coordinate with various functions to ensure smooth operations management, implementing plans, monitoring progress, and balancing resources effectively.
Throughout my career, I have gained extensive experience in diverse sectors including Manufacturing, Insurance, and Healthcare. I excel in maintaining client relationships, resolving critical service-related issues, and implementing procedures that drive business excellence. My solutions-driven approach and customer-centric mindset have enabled me to lead teams successfully, manage projects efficiently, and achieve significant improvements in customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Head - Customer Acquisition & Retention
Team Ashirvad Pipes Pvt. Ltd by Aliaxis
Dec 2022 - May 2024 (1 year 5 months)
Designed and executed targeted marketing campaigns, boosting customer acquisition by 20%. Implemented a loyalty program, enhancing customer retention by 15%. Conducted market research to identify new segments, driving a 25% growth in the customer base.
AVP - Customer Support & Process Excellence
Kenko Health
Apr 2022 - Nov 2022 (7 months)
Led a team of 150 customer support reps, increasing customer satisfaction by 15% and reducing response time by 10%. Initiated process improvements, cutting complaint resolution time by 20% and boosting team productivity by 25%.
Senior Manager - Customer Experience-DTC & DTX
MedGenome Labs
Jul 2021 - Apr 2022 (9 months)
Led development of customer-centric strategies, increasing satisfaction by 20% and loyalty by 15%. Managed a cross-functional team to streamline customer experience, reducing complaints by 10%.
Product Manager CRM & Call Centre
Medisync Health Management Services
Aug 2020 - May 2021 (9 months)
Streamlined the call center and successfully on-boarded 18 hospitals in the network. Demonstrated excellent product knowledge and provided tailored product recommendations to customers, resulting in a 45% increase in sales.
Manager Customer Support
Humain Health
Jan 2020 - May 2020 (4 months)
Successfully developed the B2B business with 85% contribution in revenue. Developed the training manual and process guide, creating an automated dashboard for performance and reports.
Sr. Manager Operation
Ehomey.in
Dec 2015 - Nov 2019 (3 years 11 months)
Streamlined operational processes by implementing a new inventory management system, resulting in a 20% reduction in overall costs and a 30% increase in productivity.
Sr. CSR Operations
Hilti India Pvt. Ltd.
Aug 2010 - Aug 2015 (5 years)
Awarded Employee Of The Month for efficiently securing business growth credits and maintaining SLA with the highest productivity score. Recognized for effectively managing back-end sales.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Kozhikode
Certificate, Data Science
2022 - 2022
Completed a course in Data Science for Business Decision-Making, focusing on leveraging data analytics to inform strategic business decisions.
Sikkim Manipal University
Master of Business Administration, Marketing & Operations
2011 - 2013
Pursued an MBA with a specialization in Marketing and Operations, gaining insights into business management and operational strategies.
Birla Institute of Technology
Bachelor of Computer Applications, Computer Applications
2005 - 2008
Earned a Bachelor of Computer Applications, focusing on software development, programming languages, and computer science fundamentals.
Raja Ram Shah College
Intermediate, Science
2002 - 2004
Completed Intermediate education with a focus on science subjects, laying the groundwork for further studies in technology and management.
Kasturba Girls High School
10th Grade, General Education
2000 - 2002
Completed secondary education, developing foundational skills in various subjects and preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Sneha?
You can contact Sneha and 90k+ other talented remote workers on Himalayas.
Message SnehaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
